Returns & Exchanges

At Iron Heart Germany, we want you to be fully satisfied with your high-quality garments; therefore, we offer a 14-day return period for all unworn and unwashed items. Please ensure all original tags remain attached and the product is in its original condition to qualify for a full refund or exchange.

1

Initiate Your Return

Log in to your customer account or visit our returns portal to select the items you wish to send back and provide a reason for the return.

2

Prepare the Package

Carefully pack your items in their original packaging, ensuring all labels are included, and print the return shipping label provided via email.

3

Ship the Item

Drop off your package at the nearest authorized shipping point and keep your tracking receipt until we confirm the arrival of your return.

4

Inspection and Refund

Once our team inspects the returned goods for quality compliance, your refund or exchange will be processed within 5 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing