Frequently Asked Questions

Everything you need to know about your Iron Heart Germany order.

What shipping methods do you offer within Germany and the EU?

We primarily ship via DHL and UPS to ensure reliable and fast delivery. All shipments are insured and come with a tracking number provided via email once your order leaves our warehouse.

How do I determine my correct size for Iron Heart garments?

Iron Heart products are known for their specific fits. We provide detailed measurement charts for every item. We recommend measuring a similar garment you already own and comparing it to our size guide for the best fit.

What is your return policy?

You can return unused items in their original condition with all tags attached within 14 days of receipt. Please note that hemmed or customized items are excluded from returns.

Do you offer a hemming service for denim?

Yes, we offer professional hemming services using a Union Special chain stitch machine. Please specify your desired inseam length when ordering, but keep in mind that hemmed jeans cannot be returned.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Klarna. All transactions are processed securely through encrypted payment gateways.

Are your products covered by a warranty?

We stand behind the exceptional quality of our Japanese-made garments. If you encounter a manufacturing defect, please contact our support team with photos, and we will arrange for a repair or replacement.